Ecommerce Development

12. 09. 06
posted by: Super User
Hits: 258

Questions and Answers:
Plans


Do you charge transaction fees?
No! We don't charge transaction fees for your e-commerce store.


I'm looking to switch. Can I import my stuff?

You sure can! Import customers, products, images and variations into your store from a standard CSV file. Most shopping carts support exporting in this format.

Do you offer a free trial?
Yes, we offer a fully functional 15-day free trial, during which you can test drive our store to see if it's right for you. You don't need a credit card to sign up; there's no obligation and no risk. Try for free.

Is my data safe and secure?
You bet. The security and uptime of your store is our #1 priority. We protect your site and data with the same military-grade security and encryption that the big banks use, and we have a 99.99% average uptime.

Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and JCB.

Can I use my own domain name?
You can. If you haven't purchased a domain name, just choose a plan above to buy one through us. If you already have a domain name, we'll help you transfer it to us set it up to use with your ecommerce site.

Do I need my own SSL certificate?
We do recommend purchasing your own SSL certificate (which you can do on the next step), however we provide a free shared SSL certificate for all plans.

How is storage overage calculated?
We have various storage types from 5GB up to 3TB. The various capacities have different prices

Can I upgrade between plans?
Yes. You can

Can I upgrade from the free trial to a paid plan?
Indeed! And the best part is that when you upgrade, all of your data (products, orders, customers, etc.) will remain intact. The upgrade process is automatic and painless — we promise!

Do you accept coupon or discount codes?
In order to keep our prices as low as possible and give you the best value, we don't accept coupon or discount codes.
Accounts

Are there any contracts to sign?
Never. Payments are made month by month, and you can cancel at any time. If you do, we will stop billing you immediately. We're all about choice — if you don't like our store, we won't force you to stay.

Do you offer refunds?
We don't offer refunds, but we do offer a fully-functional 15-day free trial which you can use to see if our store is right for you. Try it for free.
Store Setup

Can I use a subdomain for my store?
Yes, you can use a subdomain with your Our storestore. Just choose a plan above and you'll be asked how you want to set up your domain name.

Do you sell SSL certificates?
We do. You can purchase an SSL certificate from the Tools -> SSL Certificate menu in your store's control panel.

Can I use an SSL certificate from a third party?
You can install an SSL certificate from a third party from the Tools > SSL Certificate menu in your store's control panel.

Do I need my own merchant account?
It's up to you. A merchant account allows you to accept credit cards from your store and get paid directly into your checking account. If you don't have a merchant account, we can provide you with one. Or you can use one of our 50+ payment providers, including PayPal and Google Checkout. A lot of our clients start with PayPal or Google Checkout and then move to their own merchant account (which integrates with store in three clicks from your store's control panel) after their store has been live for a few months.

Does my payment gateway work with our store?
There's a solid chance it does, because we support more than 50 payment gateways.

Does my store include email accounts?
Your store includes unlimited email accounts. Isn't that nice? You can create them from the Tools -> Email Accounts menu in your store's control panel.

What software does our store integrate with?
Glad you asked! Our store integrates with hundreds of applications, including order management, accounting, analytics and affiliate tracking software. You can request custom module development services.

Need more help?
To speak with one of our e-commerce experts, please send us an email via This email address is being protected from spambots. You need JavaScript enabled to view it.
We offer email support 24/7, so please feel free to email This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll be happy to help!