Support Services

Our technology services support portfolio addresses your need to take full advantage of technology to drive your business so you can deliver value to your customers. We deliver support how, when and where you want. The Technology services support portfolio is a simplified and standardized portfolio of support services across all technologies, offered uniformly in all geographies. In addition, Essel Automation provides 24x7 coverage, proactive problem prevention, accurate problem diagnosis and faster problem resolution, as well as interactive support portals and tools. This is an integral, and cost-free, part of your Essel support relationship and we are continually investing in additional cutting-edge capabilities to make it better. Our support services include (but not limited to) the following:

Essel Care Pack Services: these are support packages that expand and extend standard warranties for hardware and software. Essel Care Pack Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.

Datacenter Care Services: Our Datacenter Care service is our most flexible and comprehensive support offering. We work in partnership with you to provide tailored end-to-end support for your existing IT environments.

Education & Training: Essel Education Services are a single source for unmatched content and training expertise in IT products, 3rd Party Partner Technology and industry-standard technologies.  We are on the forefront of education delivery by providing the highest quality of technical training.

Foundation Care Services: Choose from a blend of technology-specific reactive support services, which give you more choice and simplicity when planning IT support for your infrastructure.

Hardware Support Services: Computer hardware is more reliable than ever. But when failures do occur, they can be painful—to your customers, to your employees, to your business. That’s why our Hardware Support services can include proactive monitoring to spot problems early—even before downtime occurs—and restore service quickly.

Lifecycle Event Services: Event-based services offering Essel technology expertise and consulting for each phase of the technology lifecycle.

Mission Critical Services: We understand how to keep your critical information available and keep your business up and running. Essel Mission Critical Services provide both proactive and reactive solutions to help you operate more efficiently and sustain your environment's availability − 24x7x365.

Online Support Resources: Essel Technology Services provides a full spectrum of online resources that help mitigate risks and deliver fast answers and efficient problem-solving. Tools to help you manage the lifecycle of your product. And proactive and preventative tools to help manage your environment. All with a consistently satisfying service experience, whether you are an IT professional or a business end-user.

Proactive Care Services: Essel Proactive Care Service is a flexible, comprehensive, and cost effective service that combines smart technology and support to boost performance.

Software Services: Essel Software Services keeps your operating systems and other critical software up-to-date, helps you understand and use all the software features, and resolves software problems when they occur. Essel Software Services also improves the availability of your technology investments and makes your IT staff more effective and efficient.

Technical Services: Essel Technical Services is a portfolio of service options that supplement your IT department and make your business more agile to meet new demands as circumstances change. Technical Services help improve service delivery times while maintaining operational efficiency; and assist you when it’s time to upgrade your infrastructure. Take back control of your budget and efficiently improve your staff resources.

Meet our Team: Connect with our technology experts to learn about how our technology services support portfolio addresses your need to take full advantage of technology to drive your business so you can deliver value to your customers.